OFFER ES-797:

CUSTOMER SUCCESS INTERNSHIP IN MADRID SPAIN (NATIVE ENGLISH SPEAKER)

DESCRIPTION OF THE COMPANY: A company specialized in telecommunications that provides data and telephone calls for travellers around the world
COMPANY SECTOR: OTHER SERVICE ACTIVITIES
LOCATION: Madrid (Spain)
SIZE: 10-29
INTERNSHIP DURATION: 6 months
START DATE: As soon as possible
AREAS: Business
REQUIREMENTS: Problem solving and interpersonal skills.
Experience working with customers in a professional context.
Sociable and empathetic person.
Ability to work with corporate tools.
Professional communication skills.
Intermediate/advanced level of Spanish.
RECOMMENDATIONS: Previous experience working in customer support.
If you like to travel and you have travelled inside or outside the European Union, your personal background will be welcome.
TECHNICAL SKILLS: sales   customer success  
TASKS:
  • Maintain communication with the customer by phone, through email and in person
  • Acting as a contact between a company and its existing and potential markets
  • Investigating customer reported issues.
  • Tracking and debugging customer issues, working with R&D, and release team on issue resolution
  • Solve reported errors by the customer as well as by the internal testing team
  • Collect, analyse and respond to customer feedback
  • Assist in developing an international marketing strategy
  • Work with corporative tools (CRM, e-mail, phone, social media)
  • Logistics Support for External Managed Service Customers
WORKING HOURS: 35 hours per week
LANGUAGES:
  • English Native
  • Spanish (at least A2)
FINANCIAL CONTRIBUTION:
HIRING AFTERWARDS: Yes

COST OF LIFE

Madrid
EUR
Accommodation costs 258.34 - 387.49
Bill costs 35.00 - 50.00
Transport costs 16.74 - 51.33
Food costs 4.41 - 26.51
Phone costs 1.63 - 14.73