TITLE ES-J-30:

CUSTOMER SUPPORT FRENCH NATIVE IN VALENCIA (SPAIN)

DESCRIPTION: We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative. Fluent French is essential for this role as you'll be assisting our French-speaking clients with their inquiries and providing exceptional support.

Responsibilities:
- Provide technical assistance to customers regarding the operation of our electric vehicle chargers, both by phone and email.
- Diagnose and resolve technical problems, offering practical and effective solutions to the French and English-speaking markets.
- Provide technical guidance on the installation and proper use of our products.
- Respond promptly and professionally to customer inquiries via email, phone, and live chat in French.
- Provide information, troubleshoot issues, and resolve customer concerns effectively
- Collaborate with other teams to ensure swift resolution of customer issues.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities for process improvement to enhance the customer experience.
REQUIREMENTS: - Fluency in English and French, both spoken and written is essential.
- Fluency in Italian and Portuguese is highly valued.
- Software knowledge
- Experience or knowledge in computing, especially in networks and operating systems.
- Knowledge of electricity, especially in the context of charging systems for electric vehicles.
- Ability to work in a team
- Previous experience in customer support or a related field.
- Excellent problem-solving and interpersonal skills.
- Ability to work in a fast-paced environment.
SALARY:
WORKING HOURS: 40 hours per week
DESCRIPTION OF THE COMPANY: Spanish company located in Valencia specialized in renewable energy and more particularly in charging electric cars.
LOCATION: Xirivella, Valencia / València, Spain
SIZE OF THE COMPANY: 50-250
START DATE: As soon as possible
AREAS: Business, Computer Studies, Social Sciences, Media & Marketing
LANGUAGES:
  • French Nationality
  • English (at least B2)

COST OF LIFE

Valencia / València
EUR
Accommodation costs 154.39 - 332.77
Bill costs 29.77 - 82.40
Transport costs -19.06 - 82.64
Bike costs 26.81 - 33.34
Food costs 6.43 - 14.94
Phone costs 3.05 - 11.83