OFFER ES-1012:

CUSTOMER SUPPORT FRENCH SPEAKER IN VALENCIA (SPAIN)

DESCRIPTION OF THE COMPANY: Spanish company located in Valencia specialized in renewable energy and more particularly in charging electric cars.
COMPANY SECTOR: MANUFACTURING
LOCATION: Xirivella (Spain)
SIZE OF THE COMPANY: 50-250
INTERNSHIP DURATION: 6 months
START DATE: As soon as possible
AREAS: Business, Computer Studies, Social Sciences, Pedagogy, Media & Marketing, Languages, Engineering
REQUIREMENTS: - Fluency in English and French, both spoken and written is essential.
- Fluency in Italian and Portuguese is highly valued.
- Software knowledge
- Experience or knowledge in computing, especially in networks and operating systems.
- Knowledge of electricity, especially in the context of charging systems for electric vehicles.
- Ability to work in a team
- Previous experience in customer support or a related field.
- Excellent problem-solving and interpersonal skills.
- Ability to work in a fast-paced environment.
TASKS:
  • Provide technical assistance to customers regarding the operation of our electric vehicle chargers, both by phone and email
  • Provide technical guidance on the installation and proper use of our products.
  • Diagnose and resolve technical problems, offering practical and effective solutions to the French and English-speaking markets.
  • Respond promptly and professionally to customer inquiries via email, phone, and live chat in French.
  • Provide information, troubleshoot issues, and resolve customer concerns effectively
  • Collaborate with other teams to ensure swift resolution of customer issues.
  • Maintain accurate records of customer interactions and transactions.
  • Identify opportunities for process improvement to enhance the customer experience.
WORKING HOURS: 40 hours per week
LANGUAGES:
  • French Native
  • English (at least B2)
  • Spanish (at least B2)
FINANCIAL CONTRIBUTION:
HIRING AFTERWARDS: Yes

COST OF LIFE

Valencia / València
EUR
Accommodation costs 136.78 - 371.08
Bill costs 31.85 - 84.00
Transport costs -19.06 - 82.64
Bike costs 26.81 - 33.34
Food costs 6.57 - 15.01
Phone costs 2.87 - 11.68